Refund policy

Return & Refund Policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at 466173364@qq.com.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Cost

For non-quality related returns (e.g., you changed your mind): you are responsible for the return shipping cost.
For defective, damaged, or incorrect items: we will provide a prepaid return shipping label at no cost to you.

Return Address

Please send your return package to the following address:

WPLA16
1979 Renaissance Pkwy
Rialto, CA 92376
United States

Damages and Issues

Please inspect your order upon reception and contact us immediately at 466173364@qq.com if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Non-Returnable Items

Certain types of items cannot be returned:

Perishable goods (such as food, flowers, or plants)
Custom products (such as special orders or personalized items)
Personal care goods (such as beauty products)
Hazardous materials, flammable liquids, or gases
Gift cards

Final sale or clearance items are also non-returnable. Regular discounted items (e.g., percentage-off promotions) are still eligible for return as long as they meet the conditions above.

If you have questions or concerns about your specific item, please contact us before purchasing.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund is approved.

If approved, you will be automatically refunded to your original payment method within 5–7 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at 466173364@qq.com.